CLIENT CHARTER

CLIENT CHARTER

In realising the mission and vision to make the Treasury Department of USIM an advanced department in financial management to support the attainment of the University’s goals and uphold excellence in financial management for the society, country and the world in line with the motto of the Treasury Department, “Organised, Transparent and Accurate”, with the permission of Allah SWT, we promise with full determination and commitment to fulfil the rights of internal and external clients, as follows:

INTERNAL CLIENTS

  • Ensure that payments are made within 14 days (from the date sponsorship in received in the financial system of the Treasury Department together with the complete documents until the date of the cheque/EPS).
  • Ensure that the process of paying fixed salaries is made according to the date approved by the University Management;
  • Ensure that all official requisitions are issued within 7 working days after the requisition form together with the complete supporting documents as well as sufficient budgets is received by the Procurement Unit, Treasury Department; and
  • Ensure that payments are made within 14 days (from the date the bill is received in the financial system of the Treasury Department together with the complete documents until the processing date of the EPS/cheque).

EXTERNAL CLIENTS

  • Ensure that payments are made within 14 days (from the date the bill is received in the financial system of the Treasury Department together with the complete documents until the processing date of the EPS/cheque); and
  • Ensure that the revenue and non-revenue receipts at the Treasury Counter are 100% recorded and receipted
  • Ensure that the expenditure reports on managing, research and development are submitted to the Ministry within the specified period.